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Here are the answers to some of the common questions we receive

How to use the site

How This Site Works?

Welcome to! We’re thrilled to have you here. To ensure a smooth and enjoyable experience, we’ve outlined how our site operates and what you can expect when shopping with us.

1. Locate Your Store:

  • Start by Entering Your Post Code: When you land on our homepage, you’ll be prompted to enter your post code. This helps us locate the nearest store for you.

2. In-Store Availability:

  • Browse Your Local Store's Product Range: Once you’ve located your store, you can explore our range of products available for In-Store purchase.
  • Keep in Mind: Being independent stores, product and stock may vary from store to store.

3. Continual Growth & Updates:

  • Exciting Developments: We’re constantly evolving and expanding our offerings. Keep an eye out for new products and click and collect fulfilment!
  • Stay Informed: For the latest updates, progress news, and announcements, subscribe to our newsletter.

4. Need Help or Have Questions?

  • Your Feedback Matters: We value your input! Feel free to share your feedback and suggestions to help us improve your shopping experience.

5. Enjoy Your Shopping Experience:

  • Discover & Explore: Dive into our diverse range of products and enjoy exclusive deals.
  • Join Our Community: Follow us on our social media platforms and join the conversation with fellow shoppers and our team of experts.

We hope this gives you a clear overview of how works.

Our commitment is to provide you with a delightful and hassle-free shopping experience, and we’re continually working towards enhancing our services. Thank you for being a part of our journey!

If you have any more questions, feel free to explore the rest of our FAQ or reach out to us directly. Happy shopping!

Ordering Products

How can I order products off the site?

This website currently offers 'in store only', enabling you to browse products and find them at your nearest Tackle World store.

Customer Service

I’ve forgotten my password – what should I do?

To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

How can I check if a product is in stock?

To enquire about a products stock you can contact the store directly.

Where is my closest Tackle World store?

You can search for your closest Tackle World store via our store directory page here.

Can I contact the seller if I have a query about the product?

Please contact all Tackle World stores directly. Contact details can be found on the store’s home pages.

How do I contact customer service?

You can fill out the online form on the Contact Us page and we will reply to you at the earliest convenience. The Customer Contact business hours are 8:00 am - 4:00 pm Monday to Friday (AEST).


Is GST included in the online web price?

All our prices are including GST.

What currency is pricing shown in?

All prices are shown in AUD.

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